Customer Excellence Award

Entries close 1st March 2024

This award is open to outstanding customer champions – businesses that operate customer-centric organisations where the customer is truly king. It is open to businesses operating in any sector.

To enter you will be required to submit an 800-word entry that gives judges information about the following points:

  • Methods used to monitor customer satisfaction levels
  • How you empower your employees to ‘delight’ your customers
  • Employee training procedures to enhance customer satisfaction levels
  • Resources and tools implemented to support customers out-of-hours
  • Your process for customer returns, complaints and follow-up

You will need to answer the 3 questions below

    Step 1 - Enter your details

    If you are entering on behalf of a company, in the form of an agency or colleague, please can you provide the contact details for a senior contact at the business you're entering.

    Step 2 - Upload your 800 word document

    Upload your 800 word document (5MB file limit) on why you should win this award based on the criteria

    Step 3 - Company Information

    Company Bio

    (maximum 500 characters)

    Upload Company Logo

    (1MB file limit)

    Upload Company Image

    (2MB file limit)

    Financial Performance

    Can you please give the judges an overview of your business' financial performance (only do so if the business has been trading more than three years.)

    Annual Turnover

    Number Of Employees

    Corporate social responsibility

    Can you tell us more about any corporate social responsibility work you carry out as a business? This will focus on any work in the community, staff incentives and what you would say your core purpose as a business is (Maximum of 1500 characters)

    Future of the business or organisation

    Can you please tell the judges about your future plans for the business? What is your long-term vision to create wealth, employment and make a positive difference? (Maximum of 1500 characters)


    Return to categories

    What Are The Benefits Of Entering?

    Shortlisted and winning companies will benefit from:

    • Meeting our prestigious judging panel
    • Receiving over 100k brand impressions
    • Being included in national publicity
    • Being included in the finalist’s brochure
    • Feature in Business Leader Magazine
    • Digital and video related publicity

    Entering awards is also a great to reward staff and award-winning businesses achieve 37% more sales growth and 44% higher stock price return than their competitors.

    Award Entry Guidelines

    Entries that ‘show’ rather than ‘tell’ will stand a better chance of recognition and becoming shortlisted. Don’t just say your business is the best but demonstrate why.

    Clearly outlined entries using bullet points and sub-headlines will be easier for judges to read and analyse. Some awards will also require evidence of financial performance.

    Please note that when assessing your entry a judge may want to call you to discuss elements of your entry or visit your business, so please provide your full contact details.

    All entries are subject to our terms and conditions and judges’ decisions will be final.

    We don’t charge an entry fee but as per our terms and conditions, which can be read in full here finalists are expected to have at least one person attending on the night.

    Please read the full terms and conditions of entry here.

    Entry Dos and Don'ts - Please Read

    Entries that ‘show’ rather than ‘tell’ will stand a better chance of recognition and becoming shortlisted. Don’t just say your business is the best but demonstrate why.

    Clearly outlined entries using bullet points and sub-headlines will be easier for judges to read and analyse. Some awards will also require evidence of financial performance.

    Please note that when assessing your entry a judge may want to call you to discuss elements of your entry or visit your business, so please provide your full contact details.

    All entries are subject to our terms and conditions and judges’ decisions will be final.

    Please note: If you are shortlisted, at least one member of the company must be present on the evening to collect the award.

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